Refund Policy

Instant-delivery products

Because instant-delivery products (keys, codes, credentials) are revealed to you immediately, they are refundable only if the product is defective, invalid, or fails to work as described. Contact support with your order number and we'll investigate.

Manual and admin-approval products

If a manual or admin-approval order hasn't been fulfilled yet, you can request a cancellation and refund through a support ticket.

How refunds are issued

Approved refunds are credited back to your Salva Store wallet as a tracked transaction, visible immediately in your dashboard.

Requesting a refund

Open a support ticket from your dashboard, reference your order number, and describe the issue. Our team will review and respond.